Effective Date: 16 October 2025

At Pickfour.nl, customer satisfaction is important to us. Please read our return and refund conditions carefully before placing an order.

1. Damaged or Defective Items

• We only accept returns if the item you received is damaged or defective.
• To request a return, you must contact us within 7 days of receiving your order.
• Proof of damage (such as clear photos of the item and packaging) is required.
• If your return is approved:
  • You must first send the damaged item back to us at your own cost.
  • After we receive and inspect the item, we will either:
    • Send you a replacement (if available), or
    • Provide a full refund, including your original order’s shipping costs.

2. Non-Returnable Items

• We do not accept returns or refunds for items that are not damaged.
• Items damaged due to misuse or mishandling by the customer are not eligible for return.

3. Return Process

• Contact us at pickfour.nl@gmail.com with your order number, photos, and a description of the issue.
• Once approved, you will receive instructions for returning the item.
• Return the product securely in its original packaging, at your own shipping cost.
• After we inspect and confirm the damage, we will process your replacement or refund within 14 days.

4. Shipping Costs

• Customers are responsible for the return shipping costs of the damaged item.
• If the return is approved, we will refund the product price and your original order shipping costs (but not the return postage).

5. Contact

For all return and refund requests, please contact us:

📧 pickfour.nl@gmail.com
📍 Egelpad 7, 3817 WR Amersfoort, The Netherlands